Iconix and Covid-19 – What you need to know

At Iconix, we’re focused on bringing you the most up to date information relating to Covid-19, the government regulations and the effect it ultimately has on Iconix.

As restrictions have been eased to Level 1, we’re allowed to deliver all of your favourite items again.

These items will be delivered to you as per standard delivery timeframes. Our team will pack, and dispatch orders and you will be notified via email once your order is on its way. Across all levels of the Lockdown structure, Iconix strives to ensure the safety of our staff and customers and in line with governmental guidelines, will therefore operate with a limited team in-office.

What you can expect from us:
  • A dedicated team working to ensure you receive your orders as efficiently as possible
  • Limited personal contact with your items and top-of-the-line sanitary measures in place, including ensuring all workspaces are thoroughly and continuously disinfected and staff are screened and protected by wearing the appropriate personal protection equipment.
  • Day-to-day communication from our team and updates via social media, newsletters and our website
  • Continued efforts to bringing you the products you love at the best prices
What you can expect from our courier teams:
  • An automatic email advising you of your tracking details once your order has been dispatched
  • Significant sanitary measures to further ensure your safety
Last but not least:
  • All returns and exchanges will be processed in accordance with our Terms and Conditions.
  • All queries or enquiries to emailed to support@iconix.co.za as emails are closely monitored
  • We’re once again available on our landline at 021 556 6931 and can also be reached via support@iconix.co.za or on WhatsApp at 076 712 0304
  • Please ensure upon receipt of parcels that you as the recipient sanitise and disinfect packaging and products where applicable.
As a team, we’d like to thank you for your patience, loyalty and support. We’re working hard to keep bringing you the best products.